Return Policy

Return and Refund Process
Creating a clear and transparent return and refund policy for enhancing customer trust.
Eligibility for Returns
Defining eligibility criteria for returns to ensure a smooth process:
• Returns are accepted within 30 days from the date of purchase.
• Products must be unused, in original packaging, and in the same condition
as received.
• Proof of purchase (e.g., order confirmation or receipt) is required.
Return Procedure
Outlining steps for initiating a return to simplify the experience:
• Contact our customer service at [email protected] within 30
days of purchase.
• Provide your order number and a brief explanation for the return.
• Await a confirmation email with return instructions and a return shipping
label.
• Ship the item back to the provided address within 7 days of receiving the
label.
Refund Process
Describing the refund procedure to maintain transparency:
• Refunds will be processed within 10 business days after receiving the returned item.
• The refund will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to a defective
product or an error on our part.
Exceptions
Noting any special cases for clarity:
• Personalized or perishable items are non-returnable.
• Items returned without proper documentation may delay the refund process.
For any questions, please reach out to us at [email protected].